Frequently Asked Questions

1. What size should I choose?
Our slippers use Asian sizing, which runs smaller. We recommend choosing one size larger than your usual.

2. How long does shipping take?
Orders are processed within 1 business days. Delivery usually takes 7–14 business days, depending on your location.

3. Can I return the product?
Yes. You have 30 days to return your order, even though EU law guarantees at least 14 days of withdrawal right. The product must be unused and in original packaging.

4. How do I return an item?
Contact us via email or through the contact form on our website within 30 days. We’ll send you return instructions.

5. Is shipping free?
Yes, we offer free shipping on all orders.

6. Can I track my order?
Yes. Once the order is shipped, you’ll receive an email with the tracking link.

7. Are the slippers suitable for outdoor use?
Yes, all our slippers are designed with non-slip and durable soles, suitable for indoor and outdoor use.

8. Do products come with a warranty?
Yes. All products are covered by the 2-year legal warranty as required by EU law.

9. How can I contact you?
You can reach us via email or through the contact form on the “Contact” page. We reply within 24 business hours.